Your privacy matters

Privacy Policy

We value your trust. Learn how we collect, use, and protect your personal information when you choose Accurate Moving Services.

Last updated: 30th September 2026
Accurate Moving Services ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you use our website or services, how we use and protect it, and the choices and rights available to you regarding your information.

01 Who We Are

Accurate Moving Services is responsible for handling the personal information described in this policy.

02 Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

  • Contact information: Your name, phone number and email address.
  • Moving details: Pickup and destination addresses, moving dates, property size, inventory and special requirements.
  • Shipment information: Details needed to process and track shipments and cargo.
  • Insurance information: Details you provide when requesting Goods in Transit (GIT) insurance.
  • Student moving information: Campus or accommodation addresses and storage requirements.
  • Business information: Company names and business contact details.
  • Communications: Messages sent through our website, phone, SMS, WhatsApp or email.
  • Technical information: IP address, browser type, device information and website activity collected through cookies and similar technologies.

We encourage you not to submit sensitive information, such as passwords, payment card PINs or identity document numbers, through our website forms unless specifically required through a secure and appropriate process.

03 How We Use Your Information

We may use your personal information to:

  • Prepare estimates and quotations and confirm pricing.
  • Schedule, manage and complete moving, storage and shipping services.
  • Provide shipment tracking and delivery updates.
  • Arrange insurance services you request.
  • Respond to enquiries and provide customer support.
  • Prepare invoices and maintain business records.
  • Operate, maintain, secure and improve our website and services.
  • Communicate important service-related information.
  • Meet applicable legal and contractual obligations.

We use your information only for legitimate business purposes and other purposes compatible with the reason it was collected. Where required, we will obtain your consent before using your information for additional purposes, such as marketing.

05 How We Share Your Information

We do not sell your personal information. We may share it when necessary with:

  • Our employees, movers and drivers who need the information to provide your services.
  • Insurance providers when you request insurance coverage.
  • Freight, shipping and logistics partners involved in your shipments.
  • Customs agents and other service partners where required to complete a shipment.
  • Service providers that support our operations, including website hosting, email and messaging services.
  • Government authorities, regulators or other parties where disclosure is required or permitted by applicable law.

We take reasonable steps to ensure that third parties handling personal information on our behalf protect it and use it only for the purposes for which it was shared.

06 International Data Transfers

Some of our service providers, shipping partners or other business partners may operate in different countries. As a result, your personal information may be transferred or processed outside the country where it was collected.

Where applicable, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information during international transfers.

07 Data Security and Retention

We use reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

These measures may include secure HTTPS connections, restricted access to customer records and confidentiality obligations for staff and service providers.

While we take security seriously, no method of transmitting or storing information is completely secure. We cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, provide our services, resolve disputes and meet applicable legal or business requirements.

When information is no longer required, we take reasonable steps to delete, securely dispose of or anonymise it.

If a security incident affects your personal information, we will take appropriate steps to investigate, address the incident and provide notifications where required.

08 Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, maintain secure sessions and improve your browsing experience.

We may also use analytics technologies where applicable to understand how visitors interact with our website.

You can manage, block or delete cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

09 Your Privacy Rights and Choices

Depending on applicable privacy laws, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion of personal information where appropriate.
  • Request restrictions on certain types of information processing.
  • Object to certain uses of your personal information.
  • Withdraw consent where processing is based on your consent.
  • Opt out of direct marketing communications.
  • Request a copy of your information where data portability rights apply.
  • Submit a privacy-related complaint to the appropriate authority where applicable.

To make a privacy-related request, contact us at info@accuratemovingservices.com or call 055-824-4319.

We may need to verify your identity before processing certain requests. We will respond within the timeframe required by applicable law.

10 Children's Privacy

Our services are primarily intended for adults. We do not knowingly collect personal information from children without appropriate authorisation where required.

If you believe a child has provided personal information to us without the necessary permission, please contact us so that we can review the situation and take appropriate action.

11 Links to Third-Party Websites

Our website may contain links to third-party websites and services, including platforms where customers can leave reviews.

We do not control the privacy practices or content of external websites. We encourage you to review their privacy policies before sharing personal information.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable requirements.

Any updates will be published on this page along with the revised date. We encourage you to review this policy periodically.

07 Data Security and Retention

We take reasonable measures to protect personal information handled through our website and services.

Personal information submitted through our self-service portal is recorded and stored to support the delivery and management of our services.

Other information entered on our website is not intentionally recorded or retained by us after a page reload, unless it is separately submitted through the self-service portal or another communication channel.

Information recorded through the self-service portal is retained only for as long as necessary to provide our services, manage customer requests and meet applicable requirements.

We take reasonable steps to protect recorded information against unauthorised access, disclosure, alteration or loss.

08 Cookies

Our website does not currently use cookies for advertising, analytics or tracking purposes.

We do not intentionally use cookies to track your browsing activity or store your website preferences between visits.

Have questions about your privacy?

Our team is available to help with questions about your personal information and this policy.